Last updated: April 28, 2026
Thank you for choosing Jahaji. We are committed to providing a transparent and efficient digital experience for the inland water transport sector. This Refund Policy outlines the terms and conditions under which refunds are processed for our various services.
As per our standard Terms and Conditions, any fees charged by Jahaji Limited for the use of our software, tracking services, or platform access are generally non-refundable.
This applies regardless of your decision to terminate usage, disruption caused to the service (planned or accidental), or account suspension.
Platform fees for successful bookings are considered earned once the booking is confirmed through the Jahaji app.
Jahaji acts as a digital marketplace connecting Commodity Suppliers with Vessel Owners.
Cancellation by User: If a user cancels a booking after a deposit or full payment has been made, the refund will be subject to the specific cancellation policy of the Vessel Owner. Jahaji will facilitate the communication, but the refund amount depends on the terms agreed upon during the booking.
Non-Performance by Vessel: If a booked vessel fails to arrive or perform the service as agreed, Jahaji will investigate the matter. If the fault lies with the Vessel Owner, we will assist the user in recovering the payment.
Processing Fee: In cases where a refund is approved, a processing fee (transaction charges from banks or MFS like bKash/Nagad) may be deducted from the total refund amount.
For trades involving bulk commodities (Coal, Sand, Stone, etc.) performed via the Jahaji platform:
Refunds are only applicable if the goods delivered do not match the specifications or quantity agreed upon at the time of trade.
Disputes must be raised within 24 hours of delivery through the “Support” or “SOS” section of the app.
Refund claims will be verified by our operations team and, if approved, will be credited to the original payment method within 7-10 working days.
If you have paid for a long-term tracking subscription and the Jahaji hardware device is found to be defective within the warranty period, we will replace the device free of charge.
Refunds for the “unused portion” of a subscription are generally not provided unless Jahaji permanently discontinues the service in your region.
To request a refund, please follow these steps:
Email: Send a formal request to support@jahajibd.com or info@jahajibd.com.
Details: Include your Booking ID, Transaction ID, Registered Phone Number, and the reason for the refund.
Timeline: Our team will review the request and respond within 3-5 business days. Approved refunds will be processed via the original payment channel (Bank Transfer or Mobile Financial Service).
We are not responsible for refunds resulting from delays or damages caused by natural disasters, river conditions, or government-imposed restrictions.
Any disputes regarding the “Fare” must be settled based on the electronic record generated by the Jahaji app at the time of the “Trip Start.”
For any questions regarding this policy, please contact our 24/7 hotline:
Phone: +880 09639-707070
Address: 55, KDA Avenue, Level 9, Khulna 9100, Bangladesh.
Website: www.jahajibd.com
